Shipping Policy

Shipping Rates and Processing Time

Equine Elixirs uses several shipping carriers in order to provide you with the best available shipping rates. Orders are generally processed the same or next business day.

Returns

Equine Elixirs accepts returns of unopened orders within thirty (30) days of the original ship date. Customers seeking to return an item must contact Equine Elixirs to receive a return address label, and their credit card will be refunded for the purchase price less the cost of shipping (both ways) upon Equine Elixirs’ receipt of the returned goods.

Incorrect And Old Addresses

If you make a mistake and enter an address that requires correction, Equine Elixirs will contact the carrier on your behalf to redirect your order. If the carrier charges a fee for intercepting or redirecting a package already in transit, this is a charge that we regretfully must pass on to the customer. To prevent change fees, please double check your order before submitting and please remove any addresses that are no longer valid from your account details.

International Shipping

If you live in Canada, please contact our Canadian distributor, SLG Equine Distributors, at slgequinedistributors@gmail.com or 613-857-6032.
If you live outside the United States or Canada and would like to place an order, please contact us directly at info@equineelixirs.com or 561-818-4222.