Privacy Policy

Equine Elixirs wants you to know how we collect, use, share, and protect your personal information. By interacting with Equine Elixirs, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Managing Your Information Preferences

You can review, correct, or update your personal information by changing the relevant settings in your account settings on our website. Sign-in here. You can opt out of receiving certain emails by changing notification settings on the site or in our applications, clicking the unsubscribe link provided in an email, updating settings on your account dashboard or by emailing us at [email protected].

Information We Collect

The types of information we collect may include: name, mailing and billing address, e-mail address, phone (or mobile) number, date of birth or age, credit/debit card number, purchase or return information, device information (e.g., device model, operating system version, device date and time, unique device identifiers), use of our site, search terms, pages you visit, which web address you came from, type of browser, geographic location, and information you provide when you create an account or take any Equine Elixirs survey.

If you choose not to provide the requested information, you may not be able to use some or all of the features of the website or services.

How Your Information is Collected

Automated Information Collection

In order to provide the best customer experience possible, we use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts.

Cross-Device Identification and Advertising

We may link your various devices so that content you see on one device can result in relevant advertising on another device. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complementary products to the one you just purchased on our website). 

Cookies, Web Beacons and Tracking Code

We use cookies (a small text file placed on your computer to identify your computer and browser), web beacons (a file placed on a website that monitors usage) or tracking code (such as HotJar) to track visits to the website. We use cookies, web beacons and tracking code to improve the experience of the website and services, such as pre-populating your username for easier login or to store a user session for user authentication. Most web browsers are initially set up to accept cookies. These technologies also enable us to prevent fraud or other harmful activities. You can remove persistent cookies and change your privacy preferences by following directions provided in your Internet browser's “help” directory. 

User Experience Information

In order to improve customer online shopping experience, help with fraud identification, and to assist our customer representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during checkout process), browser and device information.

Social Media

Equine Elixirs engages with customers on multiple social media platforms (e.g., Facebook, Instagram, YouTube and Pinterest). If you contact us on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Widgets

Equine Elixirs includes social media features, such as the Facebook Like button, Google Plus, and Instagram widgets. These features may collect information about you such as your IP address and which page you're visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social Media Ads

We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. See the policies of each social media platform for additional information about these types of ads.

How Your Information is Used

Your information is used to fulfill and manage purchases, orders, and payments; to respond to requests for information about our products and services on our website or mobile website; to deliver newsletters, receipt messages, emails, mobile messages, and social media notifications; to provide interactive features of the website such as product reviews, comments and testimonials, send marketing communications and other information regarding products, services and promotion; to improve the effectiveness of our website, products, services, and marketing efforts; or to assist law enforcement and respond to legal/regulatory inquiries.

How Your Information is Shared

Service Providers

We may share the information we collect with companies that provide support services to us (such as analytics providers, web hosting providers, payment processors, data enhancement services, fraud prevention providers or shipping services providers).

How Your Information is Protected

Security Methods

We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of personal information and other information transmitted to us. We attempt to keep our website and services optimized for current browsers and you should always keep your browsers updated. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the website, we cannot and do not guarantee the security of any information you transmit on or through the website, and you agree that you do so at your own risk.

Children's Personal Information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at [email protected].